Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.

Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

• Email: support@ibspot.com

• Contact Form: Submit a request through our Contact Us page

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.

Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

• The item must be unused, in the same condition as received, and in its original packaging.

• A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods (for example, food, flowers, newspapers, magazines)

• Intimate or sanitary goods

• Hazardous materials or flammable liquids/gases

• Gift cards

• Downloadable software

• Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

• Books with obvious signs of use

• Opened CDs, DVDs, software, or vinyl records

• Items not in their original condition, damaged, or missing parts not due to our error

• Items returned more than 30 days after delivery

How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.

Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.

Refund Processing

Once your return is received and inspected:

• In-store returns are refunded to the original form of payment or issued as a gift card.

• Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

• 5–7 business days for the return to reach our Returns Center.

• An additional 3–10 business days for your bank to post the refund to your account.

Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.

Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.

Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States

Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page